|
Course overview
At the end of the module, you will be able to:
•
Create e-mails from different applications, incorporating attachments,
document shortcuts and autosignature, and save as a draft before sending
to a distribution list
•
View and manage received e-mails using different reply options, saving
attachments and sorting features, then empty deleted items and archive
to CD ROM for effective mailbox maintenance
•
Employ Out of Office Assistance to automatically respond to and manage
messages in your absence to maintain efficient mailbox management
•
Use Rules Wizard to create, modify and rename rules to manage messages
to investigate alternate mailbox management methods
•
Explore your organisation's public folders, posting items to them and
print items from them, to gain clear insight as to the benefits of collaborative
working
•
Apply your organisation's Codes of Practice considering dos and don'ts
and with an awareness of mailbox size, thus lowering levels of jargon
usage and applying good mailbox management techniques
Who should attend
Delegates should know the very basics of sending and receiving e-mail.
Course contents
Creating e-mails
Saving and sending draft messages
Sending e-mails from different applications
Attaching documents and document shortcuts in messages
Creating an auto signature for messages
Creating a distribution list
Working with e-mails sent to you
Using the preview pane and AutoPreview
Understanding reply, reply to all, and forward
Saving attachments
Changing the sort order of messages
Colour-coding messages
Selecting messages
Manually deleting messages and retrieving deleted messages
Automatically emptying deleted items on exit
Archiving to CD ROM
Using Out of Office Assistant
Automatically reply to messages while out of the office
Automatically forward messages to people while out of the office
Automatically move or copy messages to other folders
Automatically delete messages while out of the office
Turning out of office on and off
Using Rules Wizard
Creating rules to manage messages
Modifying, renaming and deleting existing rules
Using public folders
Reading and printing items in public folders
Posting items to public folders
Understanding e-mail etiquette
Do's and don'ts
Codes of practice
Understanding the importance of mail box sizes
Understanding emoticons and jargon
Related courses
Housekeeping
and Organisation
Contacts
Calendar, Tasks and Notes
Home
© Alpha Training | Telephone
020 8658 6994 | Email admin@alphatraining.com
|
