Course overview
At the end of the module, you will be able to:
• Send e-mails using delivery, tracking and voting options to investigate the most effective methods of ensuring quick response
• Apply defaults for message handling, tracking and replies to provide efficient mailbox management
• Use stationery and Vcards to create messages saving time in formatting and adding standard information
• Create folders to manage your mailbox items, deleting/coping where necessary ensuring they are easily located and retrieved
• Search for mailbox items selecting options from the find feature providing a time saving method for locating saved items
• Organise folders by colour coding received messages using different views to display

Who should attend
Delegates should feel confident in the topics covered in the Microsoft Outlook E-mail Skills module.

Course contents
Using mail message options
Setting the mail priority and sensitivity
Using voting and tracking options
Setting delivery options; have replies sent to other people, delivery and expiration dates
Adding Follow up flags on new messages and messages in the inbox
Setting defaults with e-mail options
Setting the message handling defaults
Specify the look of replies and forwarded messages
Setting advanced e-mail options
Setting tracking option defaults
Formatting mail messages
Using Vcards in messages
Applying stationery and fonts for mail messages
Creating folders
Creating new folders, e.g. mail messages, contacts, notes folders
Renaming and deleting folders
Moving and copying folders
Finding items in the mailbox
Using Find to locate items within a mailbox
Understanding Advanced Find
Organising folders
Organising folders
Using colours to deal with messages as they arrive in the mailbox
Understanding different views

Related courses

E-mail Skills
Contacts
Calendar, Tasks and Notes

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