Learning outcomes
By the end of the course delegates will:
• understand their role in their organisation’s appraisal/performance management process
• know how to write effective standards and objectives
• be able to measure success
• know how to get the best outcome from appraisal/performance management meetings
• know how to devise personal development plans

Who should attend
This course can be adapted to reflect the organisations’ appraisal/performance management
policy and can be provided for either managers or all staff involved in the process.

Course contents

The appraisal/performance management process
How the system works
Who does what
Benefits to the organisation, managers and individuals

Setting standards and objectives
What is the difference between standards and objectives?
How to make them measurable
How to write relevant and rewarding objectives

Appraisal/performance management meetings
Preparing for meetings
Reviewing standards and objectives
Giving and receiving feedback
Reaching agreement

Personal development plans
Identifying development needs
Devising and reviewing personal development plans

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