Learning outcomes
By the end of the course delegates will be able to:

• Understand the coaching process
• Identify coaching needs in a variety of different working situations
• Plan and prepare a coaching session
• Adapt their coaching style to various learning styles
• Give constructive feedback
• Evaluate the effectiveness of their coaching

Who should attend
This course is suitable for any manager or supervisor who is required to coach a member of their
team. Each delegate will be required to prepare and deliver a coaching session lasting 20 minutes.

Course contents

What is Coaching?
Definition of coaching as a development tool
Identifying appropriate coaching situations

Planning and delivering a Coaching Session
Defining the need
Key stages of coaching
Practical coaching skills
Common coaching pitfalls

Giving Feedback
Feedback techniques
Constructive and objective criticism
Handling objectives and obstacles
Developing objective observation skills

Measuring the Effectiveness of your Coaching
Evaluating the impact on performance
Reviewing development plans

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