Course aim
This course will help delegates complete an effective competency based interview by giving them an understanding of the purpose, structure and content required.


Learning outcomes
By the end of the day all delegates will be able to:

• Identify the difference between Biographical & Competency Based Interviews
• Define and classify competencies
• Question candidates on competencies more effectively
• Used weighted points to aid in the matching process
• Discover and practice new interviewing techniques
• Learn how to deal with ‘difficult’ candidates positively
• Design and develop an effective competency based interview

Training style
It is highly participative and will involve extensive skills practice and role-play.

Course contents

Biographical v Competency Based
What are competencies?
What competency interviews measure
Problems with traditional interviewing

The Competency Framework
An example of an effective competency framework
Writing job and task analysis

The Competency Interview
Effective questioning techniques
Structuring the interview
Performing an effective competency based interview
Volume recruitment drives

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