Alpha Training Customer Service


	Customer Service
	1 day "Enjoyable, useful and interesting day. Very well delivered, thank you." (Metropolitan Police)
	Learning outcomes By the end of the course delegates will be able to: • Create and maintain a professional customer service • Communicate effectively with all customers • Develop positive customer relationships • Deal with customer complaints positively • Understand the relationship between internal and external customers • Enhance the reputation of the company Who should attend This course is designed for any one with contact with internal or external customers face-to-face. Course contents Providing a Quality Service Identifying good and bad customer practice Finding out what your customers want Making the customer feel valued Exceeding expectations Communicating Positively First impressions Positive body language Active Listening skills Establishing rapport with the customer Managing Customer Complaints Understanding the customer’s problem Showing the customer that you are listening to them Saying “no” constructively Relationship between Internal and External Customers Behaviour breed behaviour Impact of negative internal customer care on the individual Home © Alpha Training, Telephone +44 (0)20 8658 6994, Email admin@alphatraining.com