Course length
1 day

Course overview
This course is aimed at both new and existing managers who want to help their team members achieve their full potential. The programme will introduce participants to the process of on-the-job coaching and development.

Who should attend
This course is designed for new and existing managers. Participants will be asked to complete a learning contract with their line manager prior to attending the course. We recommend maximum 12 delegates.

Learning outcomes
At the end of this course you will:
• Have identified and started to build the skills used when developing both individuals and teams
• Understand the ways in which adults learn and how to apply this when helping staff develop at work
• Know how the Knowledge and Skills Framework supports personal development and how this is incorporated into the appraisal system
• Be able to recognise skills gaps and create relevant learning opportunities
• Recognise a broad range of learning activities and when they might be appropriate
• Be aware of the benefits of using the team to provide learning interventions
• Be familiar with the stages involved in the coaching process
• Know how to design and deliver coaching sessions
• Be able to measure success against development objectives
• Know how to devise personal development plans

Training style
The workshop will be highly interactive, encouraging participation and making use of exercises, discussions and group work. There will be the opportunity for skills practice and review in each section. Practical and relevant examples will be used as a springboard to help apply knowledge and understanding to real-life scenarios. A healthy balance of trainer input and a variety of practical activities ensure adult learning principles are met.

Course materials
Handouts and worksheets are provided to each participant to support topics covered on the workshop. Certificates of attendance will be presented to each participant after training has been completed.

Course contents

Introductions and review of learning contracts

How people learn
• The learning cycle
• The manager's role in developing people
• How we prefer to learn in different ways
• Creating development opportunities

Identifying training needs
• How to identify skills gaps
• Using the KSF Review process to create learning objectives
• Agreeing realistic Personal Development Plans

Coaching skills
• The coaching process
• How to spot coaching opportunities
• Giving feedback
• How to design and deliver a coaching session

Developing the team
• Taking a team approach to development
• Building an effective team

Evaluating development
• How to measure success against objectives
• Developing new strategies in the light of feedback
• Helping individuals apply and further develop newly acquired skills

Managing your own development
• Getting your line manager involved
• Personal Action Planning

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