Course aim
Effective facilitation helps a team become effective and enables team members to play to their strengths. The role of a facilitator is to provide a framework and environment in which the team can adopt a creative and productive style of working. The skills developed by the facilitator can be used in many management situations – team meetings, discussion meetings, problem solving groups, interdisciplinary groups – and to obtain feedback from staff.

Who should attend
Managers and supervisors who wish to develop their role as a facilitator.

Course contents

• Your role as a facilitator
• Creating the right environment
• Levels of intervention – when to stand back and when to give direction
• Constructive feedback techniques
• Facilitation as a problem-solving tool
• Handling group dynamics
• Goal setting and action planning

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