Course overview
This course provides a comprehensive overview of the interviewing process, and looks at methods, techniques and cost/time factors involved. A highly practical course, you will practice role play interviews and consider different styles, techniques and approaches. You will also come away with a simple and robust scoring system for recording and comparing interview notes. This will improve your confidence in interviewing for ANY type of role.

• Practice and development of different types of interview and their benefits
• An improved ability to plan the process
• Experimentation with different types of question to use in interviews
• Better ability to use scoring systems and methods of evaluating candidates
• A better base from which to organise other interviewers in the process
• More effective control of offer/candidate management

Who should attend
Managers, supervisors and HR professionals who regularly interview for new employees. Ideally, the course would involve a core number of people from the same organisation, so that key learnings can be shared, taken away and implemented more effectively in their organisation.

Course contents

Types of interview process
The range of processes and their relative pros & cons
Which techniques to use and why
The role of testing and presentations in interviews
Who should be involved?

Interview selection using competencies
What are competencies?
A simple competency model for interview scoring and notes
Conferring with colleagues and evaluating selection decisions

The Interview Structure
What do you want to achieve at each stage
Balancing the need for information exchange
Motivations and their role in offer management
Where to start and where to end
Practical issues

Interview and questioning styles
The merits and uses of open, closed, loaded and probing questions
Competency-based interviewing questions - how to use them
Diversity and overcoming cultural differences in communication
Difficult candidates - how to handle them
Selling your company/the role at interview - how and when

Closing the loop
Managing feedback directly and via agencies
Making the offer - how and when


Related courses
Recruitment & Selection Skills for Beginners
How to deal with Recruitment Consultants
Improving the success rate of Recruitment Campaigns

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