Learning outcomes
By the end of this course participants will:

• Understand their role as a manager
• Have identified their management style and how to use this to best effect
• Have been introduced to a range of time management techniques
• Know how to plan work and delegate tasks
• Be able to create a motivating work environment
• Be able to communicate effectively in a variety of situations
• Have devised a personal development plan.

Who should attend
This course is designed for line managers or for professionals/specialist staff new to management.

Course contents

Role of the manager
Responsibilities and tasks
Identifying your management style

Personal Organisation
Planning work
Time management techniques

Delegation
When to delegate
How to delegate
Monitoring progress without interfering

Motivation
Theories of motivation
Creating a motivating environment
Motivating yourself

Communication
Barriers to effective communication and how to overcome them
Dealing with difficult situations
Giving and receiving feedback

Personal Development
Identifying your strengths and weaknesses as a manager
Creating a personal development plan

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