Learning outcomes
At the end of the course participants will:

• Understand the purpose and principles of the Managing Attendance policy and procedures
• Know their role as managers, and the rights of staff, in fairly and consistently applying the policy and procedures
• Understand the purpose and structure of Return to Work and Review Period interviews and completion of related documentation
• Understand the role of the Occupational Health Adviser when dealing with certain types of absence
• Be aware of the possible outcomes of the procedure and the appeals process

Training style
The course will be practical and participative. There will be a mixture of case studies, practice exercises and short inputs on the procedure and good practice. The course is designed to increase knowledge, skills and confidence.

Course contents

Introductions, course objectives & overview

Why have an attendance policy and procedure?
Types of absence (contractual, statutory & unauthorised)
Overview of process (flow chart)
Principles of the policy
The role of the manager

Return to Work Interviews
Trigger points
Purpose and structure (possible use of video)
Skills and techniques
Completion of monitoring forms

Role and use of Occupational Health Service
Presentation (possibly by an adviser)
Question & answer session
Other sources of advise and support (eg PACT, counselling services, role of HR and Unions)

Case studies
Application of procedures in differing situations (e.g. disability, stress, bullying, alcohol or drug related absences)

Options if attendance does not improve at final stages

Appeals processes

Review understanding of procedures and related issues
Quiz to check knowledge

Course evaluation and close

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