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Course length
½ day
Course overview
Dealing with people is one of the biggest challenges at work. This course
takes a look at the art of getting along with people and interacting in
a manner that builds strong and meaningful work relationships.
Useful insight is given into understanding our preferred
style of interacting with others in given situations. By recognising negative
behaviour patterns and changing our approach to others we are able to
build strong supportive relationships and earn respect.
Who should attend
Recommended for all staff
Learning outcomes
By the end of this course delegates will:
• Understand the different styles used to communicate with others
• Be able to recognise negative behaviour patterns and triggers
• Give examples of how to deal with others in a more productive way
• Discuss techniques that can positively influence communication
and build mutual respect
Training style
The delivery of this course maintains a healthy balance of trainer input,
management theory and a variety of practical activities. It will be highly
interactive, encouraging participation and making use of case studies,
exercises, discussions, group activities and self assessments. Practical
and relevant examples will be used as a springboard to help apply knowledge
and understanding to real-life scenarios.
Course materials
Handouts and worksheets are provided to each participant to support topics
covered on the workshop. Certificates of attendance will be presented
to each participant after training has been completed.
Course contents
Welcome and housekeeping
Course and personal objectives
What makes people tick?
The basics of Transactional Analysis
Games people play - the drama triangle
Destructive communication patterns
Self analysis
Identifying positive and negative behaviour patterns at work
Identifying triggers
Managing relationships
Key areas - how to build rapport
Influencing positive change and mutual respect
Dealing effectively with "toxic" behaviour
Maintaining dignity and integrity
Personal action plan
Review, course evaluation and close
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020 8658 6994 | Email admin@alphatraining.com
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