Learning outcomes
By the end of the course delegates will:

• Be aware of the wide range of responsibilities the secretarial role can cover and have identified
ways in which their own job could be enhanced
• Have had an opportunity to analyse how effectively they organise their workload and what
improvements can be made
• Have established ways to deal effectively with difficulties which arise from working for more
than one person
• Review the way in which they communicate and begin to acquire some skills and techniques to
enhance their relationships with others

Who should attend
This course is designed for secretaries who are interested in developing their role. It does not cover
the more “traditional” skills, such as keyboard and IT skills.

Course contents

What is a secretary?
How secretarial work is changing
Identifying the skills you need

Working with others
Identifying your preferred role when working in a team
The stages a team goes through as it develops
Recognising the needs of others in the team
Reviewing the quality of current working relationships
Transactional Analysis - a technique for improving relationships with others

Managing your workload
Planning and setting goals
Prioritising
Time management techniques

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