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Learning outcomes
This course will give delegates the knowledge and experience of using
this system in organisations where OWA has been deployed as a main or
secondary/remote-access e-mail client.
Who should attend?
Delegates should have a good working knowledge of the Windows environment.
A half day overview is available for delegates who are already familiar
with Outlook, Outlook Express or similar e-mail client software.
Training style
Informal and participative using a combination of trainer input, discussion
and practical exercises. This approach ensures the training meets the
needs of both the group and individual participants.
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Course contents
Introduction to Outlook Web Access
What is OWA?
Why do organisations use it?
Methods and places of access
Speed issues
Logon and Logoff
Accessing the system
Certificates
Logon usernames and passwords
Logoff
Security Issues
Mail
Creating & sending messages
Selecting names from the Address List
Changing message options
Changing delivery options
Tracking messages
Editing & formatting messages
Creating a Signature
Inserting attachments
Opening messages from the Inbox
Using the Reading Pane and AutoPreview
Using quick flags & coloured flags for Follow up
Viewing & opening attachments
Printing
Replying to messages
Forwarding messages
Changing current view
Deleting messages
Recalling & resending messages
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Calendar
Navigating the calendar
Inserting new & recurring appointments
Inserting events & meetings
Viewing by day/week/month
Changing current view
Printing
Changing & deleting appointments
Sending invitations to a meeting
Showing attendee availability
Responding to a meeting request
Contacts
Inserting new contacts
Editing & deleting contacts
Changing current view
Printing
Sorting & filtering contacts
Emailing a contact
Options and Extras
Using Out of Office Assistant
OWA Options
Changing passwords
Organising Outlook
Creating, renaming, deleting subfolders
Moving messages between folders
Sorting, filtering, and arranging messages
Using Rules
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